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Service & Support

We do not just sell filters — we help you use the right one

Filtration is a category where choosing wrong costs far more than paying more. We run selection, supply, technical support and after-sales as one chain so procurement stops being a gamble.

Process

Four steps, no back-and-forth

01

Requirement

Send a part number, machine model or photo of the old part; we verify dimensions, connection and seal.

Same day
02

Selection & quote

We return matching numbers, alternatives, unit and volume pricing, with lead times.

1 business day
03

Pick & dispatch

Stock ships same day; transferred items take 2–5 working days. Nominated carriers and export clearance supported.

Same day – 5 days
04

Follow-up

We check back after one service interval to confirm pressure drop, life and seal condition, and adjust if needed.

Ongoing
Capabilities

What we actually do for you

Every item below is something a customer has actually needed — not a marketing list.

Part number and model database

Over 1,500 part numbers catalogued and growing, searchable by prefix, category and application.

Engineer-backed support

We help diagnose “still alarming after a filter change” cases so you stop paying for repeat swaps.

Stock and fast transfer

3,000+ numbers held in stock; same-day dispatch before 16:00 on working days.

Export and customs

FOB, CIF and DDP with commercial invoice, packing list, certificate of origin and neutral packaging.

Warranty and liability cover

The full range carries CPIC product liability insurance; defects are replaced or refunded.

Custom development

Custom builds from drawing, sample or key dimensions — small batches accepted.

Warehouse and production
Workshop

3,000+

fast-moving part numbers held in stock

Delivery

Stock is the only promise that matters

Anyone can quote a low price. What customers actually pay for is not waiting two weeks for a filter that stops a machine. We hold more than 3,000 fast-moving numbers and dispatch same day when the order is confirmed before 16:00.

Stocked numbers
3,000+
Same-day cut-off
16:00
Transfer lead time
2–5 days
Custom lead time
7–15 days
Business hours
Mon – Sat, 08:30 – 18:00 (GMT+8)
Export terms
FOB / CIF / DDP
FAQ

Ordering, lead time and warranty

01 What is the minimum order quantity? Can I mix part numbers?

One piece is enough for standard part numbers, and you can mix part numbers in a single order. Volume pricing applies from 50 pieces of one number, or above a single-order threshold. Fleets and resellers can work on an annual framework agreement with monthly settlement.

02 What is the lead time? Do you hold stock?

More than 3,000 fast-moving part numbers are held in stock and ship the same day if the order is confirmed before 16:00 on a working day. Non-stock numbers typically take 2–5 working days from the factory; custom items take 7–15 working days. Tell us at order time if it is urgent and we will prioritise it, with express or air freight if needed.

03 What if there is a quality problem? Is there a warranty?

The full FILTERSUN range carries product liability insurance from CPIC and a three-guarantee quality commitment. If a genuine manufacturing defect is confirmed we replace or refund it and cover freight both ways. Keep the original packaging and batch label — it makes claims and traceability much faster.

04 Can you export? Do you provide customs documents and English packaging?

Yes. We work on FOB, CIF and DDP terms, provide commercial invoices, packing lists and certificates of origin, and can supply neutral or English-language packaging. We settle in RMB, USD and other currencies and have shipped to more than 70 countries and regions.

05 Can you make custom or non-standard filters?

Yes. Send a drawing, a sample or the key dimensions — outside diameter, inside diameter, height, connection type, micron rating, media and working temperature. Standard custom builds take 7–15 working days; tooling required for moulded parts is quoted separately. Small batches are welcome.

06 Can I get a sample or a small trial order?

Yes. Common numbers can be supplied singly as samples. Before a bulk order we recommend trialling one or two machines over a full service interval and checking restriction, pressure drop, media strength and seal condition. We are confident in the product and welcome that kind of verification.

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